Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") govern your use of the EuropShip website and, together with your signed service contract, the logistics services provided by EuropShip LLC ("EuropShip", "we", "us"). By using this website, submitting our contact form, or working with us, you agree to these Terms.

2. Our services

EuropShip provides e-commerce logistics services across Europe and Eastern Europe, including: warehousing and fulfillment from our logistics centers in Ruse (Bulgaria), Madrid (Spain), and Bucharest (Romania); order confirmation by call; last-mile delivery through partner carriers; cash-on-delivery (COD) collection in Eastern Europe, Spain, and Portugal; weekly payouts to your bank account; sourcing from China through our agents, including consolidated shipping and, for qualified sellers, a credit line on inventory; and store integrations (Shopify, TikTok Shop, PrestaShop, Miravia, Temu, Amazon FBA/FBM, WooCommerce) plus API access.

3. Service contracts

Work with EuropShip is governed by an individual service contract signed between you and EuropShip LLC during onboarding. The contract sets out the specific rates, markets, carriers, payout schedule, COD terms, and, where applicable, sourcing and credit line conditions that apply to your account. In case of any conflict between these Terms and your signed contract, the contract prevails. No services are provided without a concluded contract, which may be executed electronically.

4. Eligibility and account requirements

You may begin working with us as an individual, without a registered company. Once you exceed 500 delivered orders, you are required to register a company to continue using our services, and our team will assist you through that process. A minimum volume of around 100 orders per month is generally required, though we welcome smaller e-commerce businesses that are starting out.

5. Cash on delivery and payouts

Where COD is enabled, we collect payment from your customers on delivery and remit your earnings to the bank account named in your contract, in your local currency, every Friday. Amounts may be net of our fees, carrier costs, return costs, and any credit line repayments, as set out in your contract. You are responsible for ensuring the bank details you provide are accurate.

6. Sourcing and credit line

Sourcing services are performed through our agents in China, with consolidation and shipping into our European warehouses. Where a credit line on inventory is granted, its amount, repayment schedule, and conditions are defined in your contract; repayments are typically settled from your COD proceeds as orders deliver. The credit line is discretionary, subject to eligibility review, and may be adjusted or withdrawn as set out in your contract.

7. Your responsibilities

• Provide accurate product, customs, and customer information for every order.
• Only ship goods that are legal to sell and import in the destination country. Prohibited, counterfeit, dangerous, or restricted goods are not accepted.
• Comply with consumer protection, tax, and e-commerce rules applicable to your sales.
• Maintain the security of your account, integrations, and API credentials.

8. Liability

Our liability for lost or damaged parcels is limited as specified in your service contract and, where applicable, by the carrier's terms. We are not liable for delays caused by customs, force majeure, incorrect addresses, or events outside our reasonable control. To the maximum extent permitted by law, our total liability is limited to the fees paid for the affected services.

9. Termination

Either party may terminate the relationship in accordance with the notice period in the service contract. Upon termination, we will deliver outstanding orders, return or dispose of remaining stock per your instructions (costs may apply), settle final payouts, and deduct any outstanding credit line balance or fees.

10. Intellectual property

All content on this website, including the EuropShip name, logo, design, and text, is the property of EuropShip LLC and may not be reproduced without written permission.

11. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules, except where your signed contract specifies otherwise or mandatory local law applies.

12. Contact

Questions about these Terms or your contract? Write to contact@europship.com or use the contact form. Our working hours are Monday to Friday, 9:00 a.m. to 5:00 p.m., and we respond within a maximum of 48 business hours.